Analyst, Customer Experience

Description

JOB OVERVIEW
Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Baker Street 30
Job Type: Full-time
Job ID: 80361397
Date Posted: 10/16/2023

JOB DESCRIPTION

Assist in the implementation of client Services strategy, philosophy in order to enable the delivery of Merchant Solutions strategic goals. Manage interaction with customers, internal stakeholders, and value chain partners that assist in the development of customer centric solutions, delivery of communication and the associated product collateral. Manage and provide input into customer engagement and communication strategy, to facilitate customer communication on the correct channels to retain customers whilst attracting new ones in a professional manner.

QUALIFICATIONS

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required
Business Enablement
Business & Commercial Clients
3-4 years Experience in report pack preparation for input and update into the various governance structures/forums. Experience in Agile and Safe methodology as part of a client journey. Experience in data extraction and validation. Experience with banks products and processes.Experience of working with multiple teams within the bank to solve for customer problems and requirements. Experience in managing multiple client interfaces and dealing with variable issues. Displays an understanding of the bank’s various IT systems and IT processes. Experience in manging relationships with business stakeholders. Knowledge in managing vendor contracts / outsourced relationships. Management of stakeholder relationships, both internally and externally to manage delivery of products and services

ADDITIONAL INFORMATION

Behavioral Competencies:
Adopting Practical Approaches
Articulating Information
Challenging Ideas
Checking Details
Documenting Facts

Technical Competencies:
Applications & Master Data Management
Customer Understanding ( Consumer Banking)
Data Analysis
Risk Awareness
Risk Management

Please note: All our recruitment processes comply with the applicable local laws and regulations.

We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]